Question 1

How quickly can I have someone working?

Accepted Answer

Most placements take 7 to 15 days from your first call to your professional’s first day. We present 2–3 pre-vetted candidates within the first week, you interview and choose, and we handle onboarding.

Question 2

What roles can I hire for?

Accepted Answer

Admin support, data entry, marketing support, billing support, call center, and graphic design. If your need spans several of those — like an executive assistant who also manages invoices — we match for the full scope.

Question 3

What happens on the first call?

Accepted Answer

A 15-minute conversation about your business, the tasks you want off your plate, and your schedule. No forms, no pressure — you get a staffing plan with an exact quote within 48 hours.

Question 4

Do I interview the candidates myself?

Accepted Answer

Yes. We present 2–3 finalists who already passed our vetting; you interview them, ask anything, and make the final call. Not convinced? We keep searching.

Question 5

Are the professionals really bilingual?

Accepted Answer

Yes. Every professional passes formal English and Spanish language evaluations before joining our talent pool, plus skills testing and culture-fit interviews for your specific role.

Question 6

How are professionals vetted?

Accepted Answer

Four stages: formal English and Spanish evaluations, role-specific skills testing, culture-fit interviews, and a 100% background check — followed by a month of structured training before placement.

Question 7

Will my professional work my business hours?

Accepted Answer

Yes. Every engagement is scheduled around your time zone with full overlap — your professional works when your team works.

Question 8

Can one person cover tasks across roles?

Accepted Answer

Often, yes. Many clients hire one professional who blends admin work with billing or CRM upkeep. Tell us the full scope and we match for it.

Question 9

How does pricing work?

Accepted Answer

Plans start at $960/month part-time (20 hrs/week) and $1,599/month full-time (40 hrs/week), with specialized roles quoted individually. Compared to the fully burdened cost of an in-house hire, clients save up to 63%.

Question 10

Are there setup fees or hidden costs?

Accepted Answer

No. The monthly rate includes recruiting, vetting, training, the VoIP line, your Customer Success Manager, and Quality Control supervision. What we quote is what you pay.

Question 11

What counts as a specialized role?

Accepted Answer

Marketing Support and Graphic Design. Their scopes vary too much for one flat price — a 15-minute call about your needs gets you an exact monthly number.

Question 12

Am I locked into a contract?

Accepted Answer

No long-term contracts. You can scale hours up, add team members, or stop the service as your business needs change.

Question 13

What if it’s not the right fit?

Accepted Answer

Every placement is backed by a 30-day replacement guarantee. If it isn’t working, we restart the search immediately at no additional cost — and your dedicated Customer Success Manager keeps checking in long after day 30.

Question 14

Who manages my professional day to day?

Accepted Answer

You direct the work — they’re your dedicated team member. Behind them, a Customer Success Manager handles the relationship and our Quality Control team supervises performance, with weekly reports to you.

Question 15

What tools and equipment do they use?

Accepted Answer

Professionals work with their own equipment plus the VoIP business line we provide. You grant access to your systems at whatever permission level you choose.

Question 16

Can I add more team members later?

Accepted Answer

Yes — most clients grow their remote team over time. Each new hire follows the same 7–15 day process, and your same Customer Success Manager coordinates everyone.

Questions, answered.

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